1. How do I contact www.replicauggboots.com?
You can contact customer services by email to CheapUGG@hotmail.com or by telephone on (+86)-015989148010

2. When can I telephone the online customer services team?

The online customer services team is staffed on Monday to Friday from 00:00am to 06:00am, 08:00am to 12:00am and on Saturday from 00:00am to 08:00am

3. How do you keep my personal information secure?
We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop at our website we protect your payment details so that all your information is encrypted before it is sent over the internet. For further information on how we protect your privacy and security please click here Privacy Statement

4. If I have already purchased from the site and wish to purchase again but have forgotten my password ?C how can I find out what it is?
Simply click into ??My Account?? on the homepage and then click the ??Forgotten Password?? link, you will then be emailed details to obtain a new password

5. If I have already purchased from the site and wish to purchase again but I need to change my address or other details what do I have to do?
Simply click into ??My Account?? on the homepage and then click the ??My Profile?? link to amend your details

6. When will I be able to order from your website?
You can currently order from www.replicauggboots.com online on the basis of being our member. As to how become our member, you can login our website to register online. First, click the ??register?? button, then fill in necessary and valid information about you. Finally submit your application. Our website system will automatically congratulate you in successfully being one of our valued members. All the process only takes few minutes and is free. 
 

7. How do I shop online?
Simply select an item from anywhere on this site, choose your preferred color and size ?C then add to your shopping basket/cart. When you have finished shopping it is imperative for you to follow the checkout procedure

8. What is the minimum order?

As a integrated foreign trade wholesaler of world-famous brands, we would like to accept 20 pieces as the minimal order quantity, among which no less than 5 pieces for one item no. (among which of course you can mix different color & size as long as they belong to the same item no.)! You can set up a trial order to test the high quality of our products and our best service. Any query, please contact us. 

9. Do you accept drop-ship?
Yes, for drop-shipping business, please email to us for more details to facilitate reaching the deal.

10. What do I have to pay for postage and packing for my order?
Shipping charge is calculated according to different country, total goods weight or quantities of your specific order. Details enclosed in the confirmation e-mail being sent to you.

11. How can I pay for my order?
As far as the payment, now we only accept western union, Welcome your emails for the further information of payment details, payment method are also enclosed in the invoice when the order is completed. Thanks! (please refer to www.replicauggboots.com for more detailed information)

12. Why not accept payment via Paypal?
As far as the payment, now we only accept western union (please view details in www.replicauggboots.com). We do admit that Paypal is one international and convenience service for most countries. However, we are sorry to remind you that due to the different foreign exchange system, international payment through Paypal into China can not be drawn out in any bank in China. Details information please call for Paypal free call service. We regret that we can not meet your requirement at present. Thanks for your understanding in advance.

13. Do you always have all items in stock all the time?
90% of them have stock. Fast Shipping Items at bottom website are 100% have stock. If any items no stock, we will write to you to replace.

14. How can I find out what measurements www.replicauggboots.com sizes are?
Please click here to view our Size Guide

15. Can you deliver to a different address than my payment address?
You can specify a different delivery address to your payment address

16. How do I know if you have received my order?
When you make an order you will receive an email from us acknowledging your order. The order acknowledgement will contain your order number, details of the goods ordered and a delivery estimate. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. The shipment of your order is conditioned on the receipt of your payment, and then we will send you an order dispatch email including details of the product delivered.

17. Can I make changes to my order?
Because we start to process your order as soon as we can after we receive it, we cannot cancel or change your order. If you change your mind after we accept your offer, the situation will be complicated. Thus please take serious with your order. Of course, we can make alternation for you once you inform us by E-mail in time.

18. What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realize your personal details are incorrect once you have completed the ordering process please email our customer service team on CheapUGG@hotmail.com with reference to the specific order. You can then amend your details online for future orders.
  

19. What is the www.replicauggboots.com promise?
The www.replicauggboots.com promise states that: If, after making a purchase from www.replicauggboots.com, you are not delighted with the product, we will happily take necessary measurement as you requested on win-win basis. In this way we give you the reassurance of shopping for your favorite brands at great prices.
 

20. What is your return policy?
If you have a return or exchange with an original receipt, present valid ID within 10 days of the original purchase and we will honor a return in the like manner that the merchandise was purchased. If you have a return or exchange without an original receipt, present valid ID and we will issue a merchandise exchange or merchandise credit for the then current selling price. While this is our general policy, we also reserve the right to refuse any returns due to circumstances such as unusual frequency, excessive total dollar amounts, delaying in returns. For all returns made to cheap-brand store, valid ID is required.
  

21. What happens if an item on my order is not available?
If an item you have ordered is unavailable when we come to pick and dispatch it you will be informed in the order dispatch email that we are unable to ship that item. You will not be charged for that item. We will ship any remaining items that you have ordered. 
 

22. How long will delivery take?
We aim to deliver within 2-5 working days following the date your order is placed, Normally we will ship in 2 to 5 days after payment, but sometimes due to situation of China custom, it may take more days to give you tracking number.

The time for courier: It takes about 4 to 6 business days to reach USA and Australia and Canada, if from Europe, takes 7 to 15 business days.
 

23. Do you deliver internationally?
Fortunately until now we can take orders for delivery to any international addresses
         

24. How can I track my order?
To track your order you can click here which will connect you with our couriers track and trace system. You should be able to track your order within 24 hours of the order dispatch email being sent to you
   

25. What do I do if the item I ordered is unsuitable or doesn??t fit?
On principle, this situation will be prevented. While we will take measures satisfied you to solve the problem when the accident happened. 
 

26. What do I do if the item is faulty?
You should return the faulty item to us for a full refund. While for mutual benefit, more constructive suggestions can be raised in practice to avoid too much trouble. We will refund the payment card the price paid for the item on receipt of the returned item

27. How do I get a refund if I return an item by post?
We will refund the payment paid for the item on receipt of the returned item. You will receive an email confirming the refund has been verified and your card credited